James Michael Jones Jr.
james@jonesjr.com
6731 Gettysburg Dr., Sylvania, OH 43560
(703)593-1564 Office
(419)787-9296 Mobile

Professional Background:
Having over Seventeen years of experience in the area of Information Technology field, James has a broad range of skills in the high tech industry.  As a part of Ernst & Young’s professional services line, James had specific focus on client-based delivery of technology-oriented projects across a variety of horizontal industries.   James has a well rounded IT background and an excellent track record of generating results by leveraging IT solutions, specifically as they relate to: Client oriented design, Configuration and support, Network planning and administration, Retail procurement and planning, Help desk operations, and Application training, overall project management and General Information Technology consulting.

Technical Skills
•	Manage personnel during various stages of product deployment.
•	Configure and customized all MS Windows clients, windows 3.1 through XP.
•	Windows NT/2000/2003 Server installation, maintenance, and troubleshooting; tools include; SMS, UpdateEXPERT;  
•	Windows NT/2000/2003 Performance tuning and monitoring;
•	Network planning, installation, and troubleshooting; tools include: Visio, Land Surveyor. Compaq Insight Manager;
•	Implement and maintain user environments.
•	Implement and maintain network security schemes.
•	Plan and implement backup and recovery plans; tools include Veritas Backup Exec, NTI Backup Now;
•	Computer hardware configuration design, maintenance, repair, and upgrades.
•	Microsoft SQL Server installation, system management, and configuration.
•	Oracle Database Troubleshooting;
•	Website: Statistical applications, Link verifying software, Hit statistics, and Search engine ranking.
•	Software experience includes: MS SQL Server, Oracle, Exchange, MS SMS, IIS, Dreamweaver, Photoshop, Fireworks, FrontPage, MS Office Suite, Webtrends, 

Work History
June ’01 – Present
	Independent Contractor
•	Designed and Implemented, trouble shot, and repaired business and home networks.
•	Repaired and upgraded hardware, software.
•	Deliverables created, utilizing Visio, Word, Excel, Project, Powerpoint,
•	Installed Point of Sale software, and supporting hardware/network.
•	Designed and maintained internet and intranet websites.
	
June, ’98 – June ‘01
Ernst & Young Technologies – Manager-Web Solutions Group – Chantilly, VA. (June 00 – June 01)
•	Led various projects pertaining to the website, coordinating both marketing and technical resources.
•	Managed corporate website, utilizing a team of six developers and graphic designers. 
•	Performed as a Technical Liaison between the ASP group, and the E&Y Tax group.  Duties included assisting in configuration and troubleshooting systems, theirs and ours.
Ernst & Young Technologies – Senior Consultant-Professional Services (June 98 – June 00) 
James typically participated in projects three to six months in duration, of varying scopes.  They all involved computer/technology implementation, they were Internet, networking, and/or World Wide Web focused.  Excerpts of these projects are bulleted below.
•	Managed various projects from start to finish, coordinating various resources.
•	Responsible for troubleshooting network-based connectivity issues between client and their extensive network of remote offices.
•	Gathered information from medical professionals at the remote offices, diagnosed problems, and corrected any them in a very short timeframe.
•	Solely responsible for the management and coordination of a 1000 device deployment.
•	Managed quality assurance steps to ensure correct configurations.
•	Acted as the top-level troubleshooter; responsible for guiding the quality assurance team through more difficult issues.
•	Deployed and performed acceptance testing for all devices, within the timeframe allotted, ending the project in a complete success.
•	Responsible for the design and implementation of the development environment to support 35 application developers. 
•	Coordinated the transition of developers and their tools between Charlotte, NC and Norfolk, VA with minimal downtime nor lost productivity.
•	Performed NT Performance tuning.
•	Monitored web traffic and configured load balancing utilizing various tools including Cisco’s Local Director.
•	Coordinated with Cisco to resolve various IOS issues regarding load balancing and the application that users were using.
•	Performed as an integral part of the LAN/Wan design and implementation.
•	Managed the build out of the three floors, from pre-construction to finish.
•	Designed and managed the implementation of temporary work sites.

Feb, ’95 – June, ‘98
NCR affiliate, NOCRS – Toledo, OH – Technical Expert/Technical Sales
•	Managed installations, from presales to implementation
•	Repaired various Point of Sale devices (POS)
•	Assisted in the installation and configuration of POS devices, back office computers, and the networks used to integrate them.
•	Consulted businesses on the best configuration for maximizing their profits, while minimizing shrinkage.

Nov, ’93 – Feb, ‘95 
United Tote – Toledo, OH – Repair Technician/Mainframe Operator 
•	Repaired and configured pari-mutuel equipment
•	Operated Mainframe that calculated payouts based on wagering activity.

June, ’88 – June, ‘92 
United States Navy – Charleston, SC – Electronic Technician
•	Performed maintenance on electronic equipment for surface ships.
•	Repaired or replaced faulty parts or subassemblies.
•	Aligned, adjusted, calibrated, and performed preventive maintenance on equipment.
•	Inventories tools and portable test equipment; completes maintenance data forms.
•	Performed organizational and/or intermediate level maintenance on radar. Performed power output checks and minimum discernible signal tests. 
•	Examined standing wave ratio and inspected and located faulty wave-guide and transmission line sections. 
•	Aligned RF, IF and video amplifier circuits for malfunctions, diagnosed symptoms and isolate malfunctions.
•	Localized and replaced faulty components and parts to restore equipment to optimum operating condition.
Education	
•	Microsoft Windows Network Infrastructure Administration
•	Microsoft Windows 2000 Professional
•	Microsoft Windows 2000 Server
•	Network Design utilizing routers, switches, Ethernet, thicknet, thinnet.
•	Cisco Inter-network Troubleshooting (CIT)
•	Network Associates Sniffer and Sniffer Pro - Network protocol analyzer
•	Microsoft Networking Essentials
•	NCR Model 2170 Retail POS Programming
•	Microsoft Windows NT
•	University of Toledo, Information Systems
•	Xerox Medium Speed Copier School
•	US Navy Electronics Technician Certification
•	US Navy Basic Electricity and Electronics